01449 676060 / 01449 676280
Contact us online

Contact Citizens Advice Mid Suffolk

Call us

Call us on 01449 676060 during opening times to speak to an Adviser. If you leave a voicemail message, please include your full name and telephone number, and an adviser will call you back as soon as possible (no longer than 5 working days).

Online

Use the contact form on this page and we will get back to you as soon as possible (no longer than 5 working days). Please put a telephone number on the form where possible.

In person

We are currently open Tuesdays and Thursdays for drop in.

Opening times

Monday – 9.30am – 3.30pm
Tuesday – 9.30am – 3.30pm
Wednesday – 9.30am – 3.30pm
Thursday – 9.30am – 3.30pm
Friday – 9.30am – 12.30pm

We hold an advice session at Eye Library on a Friday morning.

Citizens Advice Mid Suffolk has a complaint handling procedure. Find out more about our complaints procedure or make a complaint.

For more information about what to expect from our service, and what we expect from you, please read the Citizens Advice Mid Suffolk Client Agreement.

Our address is: Citizens Advice, 5 Milton Road South, Stowmarket IP14 1EZ (see map below).

Contact us online

  • To help with your enquiry we may need to record details of your case on our secure computer systems. We have to ask for your permission to record and use your personal information in this way. Do you agree to the Citizens Advice service recording the information that you give us?
  • Everything you tell us will be treated confidentially. Sometimes we suggest that we refer you to another organisation for advice because they will be better able to help or we may need to speak to an organisation that may have information relevant to your issue. Do you agree to the Citizens Advice service sharing your personal information with other advice providers and/or other relevant agencies for the purposes of efficient appointments and obtaining information to help you with your issue?
  • We want to make sure the service you receive meets your needs. To help us understand this and to improve our service, Citizens Advice may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that. We need your permission to share your contact details with a trusted research partner. We may also share some high level information about your visit to make sure we are hearing from different groups. We only share what is absolutely necessary. Do you agree to the Citizens Advice service sharing your personal information with organisations so that you can be contacted to give feedback?
  • Our volunteers and staff are here to help you find a way forward, whatever problem you are facing. However our volunteers and staff have the right to feel safe while helping you. Abuse or inappropriate behaviour in person, by phone or by any other contact means will not be tolerated. Do you agree that you will treat our volunteers and staff with respect?

Call Citizens Advice Mid Suffolk today for help on 01449 676060 / 01449 676280 or click here to contact us online.


2015 Charity Winner

UPDATE 7/3/22: We are receiving high volumes of calls, so sorry if you haven't been able to get through. You can also send us your enquiry online.

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