About Citizens Advice Mid Suffolk

Aims & Principles

Citizens Advice Mid Suffolk is an independent charity and part of the Citizens Advice network.

Our Vision is that everyone will be able to access free advice to find a way forward.

Our Mission is to provide free, confidential, impartial advice to help people overcome their problems and campaign on big issues when their voices need to be heard.

The Citizens Advice service offers information and advice through face-to-face, phone and email services, and online via www.citizensadvice.org.uk

What we offer

During 2018/19 Citizens Advice Mid Suffolk helped 3,372 clients with 9,924 problems relating to debt, benefits, employment, housing, relationships and legal issues. Our Advisers provide free advice to help clients with their issue; they also make referrals to third parties, fill out forms, write letters, negotiate with creditors and can even represent them in court or at a tribunal.

Advice process

You can access Citizens Advice Mid Suffolk in the following ways:

  • In person, call into our office in Stowmarket during opening hours. View our opening hours here.
  • By telephone, call us on 01449 676060 or 01449 676280 during opening hours
  • By email, send us an email anytime and we aim to reply within two working days: [email protected]
  • The Citizens Advice service also offers comprehensive information and advice online via http://www.citizensadvice.org.uk

Whichever way you choose to contact us the same basic process will be followed:

Adviser 1
They will discuss your problem with you in a short interview by telephone or face to face. If you contact us by email please provide us with sufficient information so that we can fully understand your issue. If you need more help and support we will make an appointment for you.

Adviser 2
They will explore your problem in further depth and explain the options available to you and the possible outcomes of the different courses of action. You are encouraged to make your own decisions and act on your own behalf. We do not tell you what to do but help you make an informed choice.

Specialist Caseworker
They will assist you if you need extra support with Money Advice, Employment or Welfare Benefits.

Structure of Citizens Advice Mid Suffolk

Citizens Advice Mid Suffolk comprises of 11 part-time paid staff employees and approximately 45 volunteers. The team is directed by the Manager with support from the Trustee Board drawn from many disciplines.

During 2017/18 our volunteers gave 21,000 hours of their time to provide free impartial advice at an economic value of £390,000. Without them we could not offer the service we do to the local community.

Our Annual Report & Accounts

We hold our Annual General Meetings in the Autumn where we present our Annual Report & Accounts, members of the public are welcome to attend please contact us if you are interested in attending our next AGM which will be held on Friday 15th November 2019.

Our most recent Annual Reports and Accounts document can be downloaded here

Annual Report 2017/18