Benefits & Tax Credits

Benefits & Tax Credits

If you are unsure about your entitlement to benefits, Citizens Advice Mid Suffolk can advise you and conduct a benefit check on your behalf.

Our Welfare Benefit Specialists complete benefit checks and application forms for clients, currently achieving a high success rate. In 2018/19 they generated over £1.3m additional income for our clients.

They are up to date with all Welfare Reforms and assist clients with completing applications for Universal Credit, Tax Credits, Jobseekers Allowance, Employment & Support Allowance, Personal Independence Payments, Disability Living Allowance (renewals for children), Attendance Allowance, Pension Credit, Housing Benefit and Council Tax Reduction.

If a client is unhappy with a benefit decision, whether it is a sanction, overpayment or the level of an award, they will discuss with them the process of challenging the decision. Our Specialists can also represent clients at Welfare Benefit Tribunals.

In addition to applying for benefits, they can also help with applications for local welfare support including blue badges and bus passes.

Citizens Advice Mid Suffolk run a project for the South Suffolk Branch of the MS Society specifically for families affected by Multiple Sclerosis. If you or a family member is affected by MS please mention this to the Adviser when you contact us.

The team provides benefit talks to local groups and if you would like them to visit your group please contact: [email protected]

Other websites that provide useful information include:

The Welfare Reform and Work Act (2016) introduces some changes to the benefit cap. These changes, which will take effect in autumn 2016, include changes to the benefit cap levels to £23,000 a year for couples with or without children and lone parents and £15,410 for single people without children in Greater London, and £20,000 and £13,400 respectively for those groups elsewhere in Great Britain. They also include additional exemptions for recipients of Guardian’s Allowance, Carer’s Allowance and Universal Credit claimants who receive payments towards carer’s costs.

For more information about the benefit cap changes please visit

For detailed advice and information please contact Citizens Advice Mid Suffolk by email, phone or drop in and see us alternatively visit: