If you need help with your energy bills, or have any queries relating to your energy at all, please remember Citizens Advice are here for you. You can either call us on 01449 676060 or fill in our online contact form, and someone will discuss with you how to move forward. Our opening times and all our contact details can be found here. If you cannot contact us during our opening times, do remember that the contact form option can be used at any time or the day or night, and someone will reply during office hours.
We can help you with what you may be entitled to, energy debt grants, the Priority Services Register, understanding your energy bills, Smart Meters, how to make best use of your heating (eg if you are unsure as to how your storage heaters work), switching, what to do if your energy supplier goes under, as well as general energy saving advice. We are still here for you to give our free and impartial advice to help you find a way forward with money, relationships, housing, employment issues.
Our Community Officer Jaz and Energy Adviser Clare have been out and about in the community giving talks on Energy Saving and services available if you need extra help with your energy. We have got really great feedback from these sessions, and we are pleased we have been able to help so many people. We have more sessions booked in, so if you see us in the community, do come over and say hello.
Clare, Energy Adviser, says “A lot of people are not aware of our services, therefore if you know of anyone who may benefit from our help, please do tell them to get in touch. Energy has been in the news a lot recently, so we know it is a topic on people’s minds.”