We’re recruiting for a Help to Claim Adviser

Posted: 11th March 2020

Citizens Advice delivers a service called “Universal Support: Help to Claim”, which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim.  Applicants should also share a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

For more information on how to apply download the job application pack:

Help to Claim Adviser Application form

Application Form Guidance

Help to Claim Adviser Job Description 

Completed application forms should be sent to [email protected] by the closing date 10am Monday 30th March 2020.